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Part of 'The Lewisham Care Partnership'
 

St Johns Medical Centre

56-60 Loampit Hill
Lewisham, London
SE13 7SX
Email: lewccg.G85038-general@nhs.net
Telephone: 020 8692 1354
Fax: 020 8694 1434


HOW TO GET AN APPOINTMENT

We’ve listened, studied and planned and now we’re going to change. We want you to be able to get the Right Care, with the Right Person at the Right Time. These are the headline changes, but please read to the end for a fuller explanation as to why each change is being made.

  1. Queuing outside at 8am DOES NOT (and technically never did) guarantee you an appointment that day. Coming to the surgery in person has no advantage over phoning when seeking an appointment.
  2. Tell the receptionist what you need or what your problem is - they are bound by confidentiality just like the doctors and nurses and will use that information to get you the Right Care with the Right Person at the Right Time. (If this worries you, please read the explanatory section linked below).
  3. Doctors and Nurses will no longer issue repeat prescriptions during normal appointments
  4. If you think your problem needs same day attention, then you have to call us as early as possible and explain to the receptionist why
  5. The easiest way to get a routine appointment will be by booking online (ask reception if you need setting up on Patient Access)
  6. Administrative work or paperwork related problems are very rarely a same day emergency. Please be organised and plan ahead for these. Your lack of planning should not take priority over a clinical problem.
  7. You’ll be surprised what we can do over the phone - give it a try. If we can’t solve your problem, we can always arrange for you to come in
  8. If you have booked an appointment and you then no longer need it or your plans change, please cancel the appointment.
  9. Finally, if you have an appointment, please remember to arrive in good time (patients arriving late is the main reason that our surgeries run late) and remember that the appointment is 10minutes long, which gives us enough time to address one problem properly. If you have more than one problem, or you need a language interpreter, please book a double appointment
Here is an flow chart of how booking appointments here at st johns medical centre will work
Please click this HERE to view the flow chart
 
If you would like to know more about why we have these rules in place,
please click HERE for the explanatory section.
 

REPEAT PRESCRIPTIONS WITHIN APPOINTMENTS

Due to the pressures on General Practice that you will have heard about in the media, we have been looking at ways to free-up GP and nurse time to be able to spend more time seeing the patients who need to be seen.

We found that a large number of appointments and time within appointments was spent issuing repeat prescriptions. We have a normal process that guarantees your prescription to be ready within 2 working days of the request being made and this is used successfully by the vast majority of our patients.

To help keep appointments for those that truly need them, we have decided that Doctors and Nurses will no longer issue repeat prescriptions within normal appointments. Should you ask for them in your appointment, you will be asked to request them in the normal way. Please do not be offended - your doctor or nurse is just being fair to all our patients and enforcing the policy that we have always had as communicated in your practice welcome pack and on our website.  Please try to be organised and request your medications in good time to avoid being left without medication for any period of time.

If you have any repeat medications, you will need to have this reviewed on an annual basis at least. For most patients with Long Term Conditions, this will include having blood tests and or seeing the nurse for further specific tests. Again, you can help us and save yourself time by being organised; if you think or know that you need a blood test, please book a routine telephone appointment to arrange this. You can then arrange a follow up routine face-to-face or telephone appointment to complete your review. Your doctor or nurse will help decide with you whether you need to be seen or if telephone appointments are appropriate.

We would also like you to nominate a usual pharmacy so we can send prescriptions directly to them electronically. This is safe and secure and avoids lost prescriptions. It will also help save you and our receptionists’ time as you don’t have to queue to collect the prescription. You can still opt for a paper prescription should you ever need to use a different pharmacy from your usual nominated one.  Just let us know which pharmacy you would like to use at your next prescription request.

 

Methods of requesting repeat prescriptions:

1.            Online via Patient Access (speak with reception to set this up)

2.            By email LEWCCG.g85038-general@nhs.net

3.            By submitting written request (silver letter box in entrance lobby)

4.            Via your pharmacy (speak with the pharmacy to set this up)

 

 

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Practice News

Practice News September 2016
Welcome to our latest practice news please click for more info
Read more…
Patient Access via your Mobile
You can now download the Patient Access APP to book appointments and order repeat prescrip…
Read more…
St John's New Website
Welcome to St Johns Medical Centre's NEW website. We hope you find it useful and informat…
Read more…
 
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